ECM Lead Care Manager

Visalia, CA

📍 Location: On-site

📅 Schedule: Full-Time | Non-Exempt | Hybrid (field-based, office, and remote work)

💼 Reports To: Core Program Director | Manager | Supervisor

💰 Pay Range: $24–$25.50/hour

The base hourly range for this position is $24-$25.50 per hour for employees hired in the Central Valley, CA. The pay range provided in this job posting represents the typical range or starting rate of candidates hired within the Central Valley region. Candidates hired in Southern California or Bay Area locations may have higher starting salaries due to cost of living and market data differences. Factors that may be used to determine your actual starting salary may include your education, experience, knowledge, skills, abilities, the market data for your work location, and internal comparison to other employees who hold a similar role. 

📝 Position Summary

Under the direction of the ECM Core Program Manager, the Lead Care Manager (LCM) provides comprehensive, whole-person care management services to Medi-Cal members enrolled in the Enhanced Care Management (ECM) Program. The LCM serves as the primary point of contact for assigned members and their support systems, coordinating care across healthcare, behavioral health, and community providers to address complex medical and social needs.

The LCM collaborates with interdisciplinary care teams, community partners, and service providers to promote access to care, improve outcomes, and support member stability and overall well-being.

✨ Make a Meaningful Impact

Join a leading California provider of community-based care and support services.

As a Lead Care Manager with Aspiranet, you will play a key role in delivering person-centered care coordination and supporting members with complex needs. Through collaboration, advocacy, and engagement, you will help connect individuals to essential services and improve health and life outcomes.

❤️ About Aspiranet

Aspiranet is a mission-driven social services agency with a proud legacy of supporting California communities since 1975. We are committed to ensuring that every child is loved, every family is supported, and every individual has the tools to succeed.

At Aspiranet, every role contributes to something greater—helping to create a future where opportunity, hope, and healing are within everyone’s reach.

🔍 Key Responsibilities

Your Skills and Duties

Care Management & Member Support

• Serve as the primary point of contact for assigned ECM members and their support systems.
• Conduct comprehensive assessments addressing physical health, mental health, substance use, housing stability, and social determinants of health.
• Develop, implement, and monitor individualized Care Plans and Health Action Plans based on member needs.
• Coordinate care across healthcare providers, hospitals, behavioral health services, and community organizations.
• Advocate on behalf of members to ensure access to appropriate services and resources.
• Utilize evidence-based practices, including trauma-informed care, motivational interviewing, and harm reduction techniques when working with members.
• Conduct field-based outreach and engagement activities to support member connection and ongoing participation in services.
• Collaborate with interdisciplinary care teams, community partners, and service providers to support coordinated care delivery.
• Support care transitions, including coordination with hospitals and other care settings to ensure continuity of care.
• Monitor member progress, evaluate outcomes, and update care plans and goals as appropriate.

Documentation & Compliance

• Maintain timely, accurate, and audit-ready documentation in accordance with program and regulatory requirements.
• Participate in interdisciplinary care team meetings and community collaboration efforts.
• Administrative & Additional Responsibilities
• Perform additional duties and responsibilities as assigned.

✅ Qualifications

Minimum Qualifications

• Bachelor's degree required; however, candidates with a high school diploma (or equivalent) and substantial experience in case management, care coordination, social services, behavioral health, healthcare, or related human services fields may also be considered.
• Minimum three (3) years of relevant experience in care coordination, ECM, behavioral health, or case management
• Experience working with high-risk or underserved populations
• Strong documentation and organizational skills
• Valid California driver’s license and reliable transportation
• Strong engagement and relationship-building skills
• Cultural humility and ability to apply trauma-informed approaches
• Strong critical thinking and problem-solving skills
• Effective communication and collaboration skills
• Ability to manage competing priorities and work independently within a team-based environment

Preferred Qualifications

• Experience working within CalAIM, ECM, Medi-Cal, or Managed Care environments
• Bilingual (English/Spanish or other threshold language)
• Experience utilizing Electronic Health Records (EHR)
• Knowledge of trauma-informed care and harm reduction practices
• Demonstrated ability to navigate complex healthcare and social service systems

🏋️ Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The noise level in the work environment is usually quiet and, at all times, is within safe OSHA standards.

• Utilizes computer, phone, and standard office equipment for extended periods of time
• Operates personal vehicle for business-related travel
• Hybrid work environment including field-based, office, and remote work
• Flexible scheduling to support member engagement needs
• Local travel required within assigned service areas across counties (up to 50% of the time)
• Must be able to push, pull, lift and/or carry as much as 40 lbs

❤️ Why Aspiranet?  

• Collaborate in a supportive, inclusive, and mission-aligned culture.  

• Competitive compensation, comprehensive benefits package, access to the free Aspiranet Employee Perks Program, and a 403(b) retirement plan with employer matching.   

• Flexible paid time off including holidays, birthday, diversity days, vacation and sick leave.  

• Access to our employee assistance program including 24/7 crisis line; up to 6 counseling sessions per issue.   

• Training opportunities are available to support your ongoing development and career aspirations.   

• Opportunity to lead meaningful initiatives that support employee wellbeing.  

⚖️ Equal Employment Opportunity

Aspiranet is an equal opportunity employer that recognizes the value of diversity. We believe a diverse workforce within a culture of Inclusion, Diversity, Equity, and Access (IDEA) increases creativity, innovation, problem-solving, and teamwork for the youth and families that we serve and the organization as a whole.

Aspiranet strives to provide our employees a workplace that is welcoming, inclusive of differing world views, cultures, and lived experiences.

📝 How to Apply  
Apply today through our career portal:  
👉 Click here to apply: www.aspiranet.org/careers