Chief Operating Officer

📍 Location: South San Francisco, CA – Hybrid

📅 Schedule: Full-Time | Exempt

💼 Department: Headquarters - Executive 

📈 Reports to: Chief Executive Officer 

💰 Pay Range: $225,000.00 - $250,000.00

Job Summary:

As a member of the senior leadership team, the Chief Operating Officer (COO) is responsible for partnering closely with the CEO and Executive Leadership to provide strategic leadership and direct the operational goals and vision for the organization. The COO will provide operational oversight and lead effective implementation of operational best practices to drive continued success and support future growth. Areas of responsibility include, but not limited to, agency wide analysis, risk management, business workflows, budgeting, contracts, leases, facilities, systems, technology and workforce planning aligned with strategic and business plans.

The COO is comfortable with change management and executes on strategy and ensures the organization operates efficiently, while providing high quality services and ensuring the wellbeing of staff.  This individual ensures that systems, processes and procedures are in place and maximized to continuously improve the services, efficiency and outcomes.

Duties and Responsibilities:

Operational Leadership:

• Provide strategic oversight and leadership to the organization’s day-to-day operations, ensuring that all programs, services, and administrative functions are delivered effectively, efficiently, and in alignment with the mission and values of the agency.
• Supervise and mentor assigned staff.
• Develop and implement operational policies, procedures, and best practices to streamline workflow, improve service delivery, and ensure compliance with regulations and industry standards.
• Serve as a role model for leadership, demonstrating strong decision-making abilities, integrity, and ethical leadership.
• Foster a collaborative and inclusive organizational culture that promotes teamwork, accountability, and professional development while maintaining a high-performing environment.
• Develop and implement operational strategies aligned with the organization’s vision and goals.
• Oversee day-to-day operations to ensure they are efficient, effective, and aligned with the organization’s vision.
• Collaborate with senior leadership to create and execute Aspiranet’s Strategic Plan.
• Continuously look for opportunities to improve operational efficiency, ensuring consistency to deliver high quality services across Aspiranet’s areas of service.
• Ensure accountability and maintain a disciplined framework of goals, expectations and performance measurements.
• Implement, enforce, and uphold company policies and ethics to minimize risk through early identification and proactive measures.
• Lead by example and provide oversight and support for leaders in carrying out functions of centralized services in the regional roles.
• Provide operational oversight of projects, improvements, systems, workflows, and planning and execution as it relates to future growth opportunities.
• Ensure compliance with all legal and regulatory requirements.

Strategic Planning & Execution:

• Collaborate with the CEO and leadership team to define and execute the agency’s strategic objectives.
• Ensure that operational activities align with the agency’s long-term vision and goals.
• Lead the development of business plans and help prioritize initiatives that drive growth, impact, and efficiency.
• Stay informed about trends and challenges in the non-profit sector, and help drive innovative solutions to address them.

Reporting, Analytics & Compliance/Compliance & Risk Management:

• Regularly report to the CEO and board of directors on operational performance, risks, and opportunities.
• Provide insight into operational data, market trends, and performance metrics to support decision-making.
• Develop and implement strategies for managing operational risks and ensuring compliance with industry regulations.
• Monitor and address potential risks related to operations and ability to provide excellent levels of community service.
• Ensure adherence to corporate policies, standards, and procedures.
• Ensure that the organization complies with relevant laws, regulations, and standards specific to the non-profit sector.
• Identify, assess, and manage operational risks to safeguard the organization’s reputation and operations.
• Assess and identify risks in contractual obligations ensuring scope, performance metrics, and financial obligations align with Aspiranet’s vision and capacity.
• Manage and monitor regulatory site visits and audits from an operational perspective including funders, The Joint Commission (TJC) and government agencies.

Quality and Performance Improvement

• Implement effective and ongoing programs in areas where responsibility and continual measure, and assess according to agreed upon goals and improve the quality of care/services provided to the youth and families we serve.
• Ensure that systems, processes, and procedures are in place and utilized to continuously improve the services, efficiency and outcomes of all departments/areas.
• Collaborate with other organizational leaders to plan, promote and conduct performance improvement activities.

Community & Stakeholder Engagement:

• Represent the agency in external relations, e.g. meetings with community leaders and other key stakeholders.
• Build and maintain strong partnerships with key community organizations, government agencies, and service providers to enhance service delivery and ensure the agency’s impact.
• Be an active public advocate for Aspiranet’s mission and message.
• Build and maintain strong relationships with key stakeholders, including donors, board members, community leaders, and government entities.
• Serve as a point of contact for key external partners and promote the organization’s mission in various forums.
• Assist in developing fundraising strategies that benefit both the community and organization, focusing on identifying key donor groups, fostering strong relationships, and forming strategic partnerships.

Qualifications:

• Bachelor’s degree in Business Administration, Social Work, Non-profit/Operation Management or a related field. Master’s degree and Six Sigma certified practioner highly preferred.
• Five-plus years of related work experience in the non-profit sector, preferably in human services or a related field.
• Demonstrated success in collaborating with key stakeholders to understand business needs and affect continuous improvement.
• Strong understanding of the California non-profit landscape, including knowledge of funding sources, compliance requirements, and community needs.
• Demonstrated experience in program and project management, budgeting, financial oversight, and resource development.
• Proven track record in driving operational efficiency, cost management, and strategic growth.
• Advanced written and oral communication skills.
• Change management and interpersonal skills including succession planning, active and empathetic listening, needs assessment, identifying needed resources, planning, operationalizing, holding oneself and others accountable, and modeling exemplary leadership.
• Advanced computer skills including Microsoft Office, Teams, SharePoint and presentation software.
• A hands-on leader, willing to lead and execute the work required.
• Meets all state required conditions of employment as set forth by Community Care Licensing i.e. Fingerprint and Child Abuse Index clearance, TB/Health Physical, valid CDL, insurance, acceptable driving record and vehicle for business travel.

Equal Employment Opportunity

Aspiranet is an equal opportunity employer that recognizes the value of diversity. We believe a diverse workforce within a culture of Inclusion, Diversity, Equity, and Access (IDEA) increases creativity, innovation, problem-solving, and teamwork for the youth and families that we serve and the organization as a whole.  Aspiranet strives to provide our employees a workplace that is welcoming, inclusive of differing world views, cultures, and lived experiences.