What's Your Calling?

You can find a job or you can find your mission. We want you to help us make a meaningful difference.

 Aspiranet is a one-of-a-kind social service agency dedicated to building a world where all children and youth are loved and cared for, and all families have the resources to thrive. Founded in 1975, Aspiranet's services include foster resource family support, residential care, adoption services, and support for youth making the transition from foster care to adulthood, mental health services, intensive home-based care, and community-based family resources.

Aspiranet staff gain inspiration from human connection and understand that success is the product of teamwork. We seek champions for our mission and those committed to excellence. You'll join a group of like-minded people who care deeply about the children and families in our care.

Your Impact

The Family Case Manager works with potential resource families during the resource family approval process and is responsible for following up with resource family applicants providing guidance around training attendance, online training courses and application documents within the application portal. The Family Case Manager is responsible for working with resource family applicants until they are able to seamlessly transition to assigned district staff for next stage of the approval process.

Your Future Team

Aspiranet’s foster care and adoption agency has been a leader in providing services to children and families in California for over 45 years. Aspiranet strives to connect children to safe, caring relationships that can last a lifetime. We prepare and approve skilled and caring parents; guiding them in becoming a healing resource to the children in their care. We work in partnership with our families by providing ongoing support, training and monitoring until children are able to reunify with their families. When returning home is not an option, we partner with children and families to develop a plan for life long connections that may include adoption. In working with our families our goal is always the same – to maximize opportunities for the best possible outcomes. The difference you make in your daily work can change lives.

Your Skills and Duties

• Promptly contact new families that have either reserved for Orientation or are being handed off from a Trainer after completing all five sessions of virtual training.
• Be available as needed between the hours of 5 p.m. and 7 p.m. to accommodate resource family applicants.
• Review attendance logs for accuracy and follow-up with families to confirm attendance, familiarity with tele-conferencing software, homework status etc.
• Update all documents related to Family Development and participate in weekly meetings with the assigned district staff.
• Be prepared to quickly convey status of applicant documents or ability to quickly seek out status in application portal.
• Follow up with resource family applicants to convey expectations related to online training courses and progress in application portal.
• Collect, review, and organize documents within application portal in a timely manner.
• Effectively prioritize and facilitate resource family applicants moving from training to hand off to assigned district office.
• Provide additional support for applicants that are struggling with the application portal or tele-conferencing software.
• Document all contacts with resource family applicants per agency standards.
• Incorporate opportunities to engage with applicants via phone (voice or text), mailing and email.
• Provide superior customer service.
• Provide direct communication with district directors or managers regarding, applicant status, training schedules and issues of concern.
• Work with assigned district staff to prioritize applicants and seamlessly transition them to a Home Study Writer or other designated staff.
• Provide Recruitment Supervisor with weekly, monthly, quarterly and annual reports as requested.
• Represent the agency in a professional manner, support and model Aspiranet’s values, and abide by the agency’s Professional Code of Ethics.
• Maintain appropriate professional boundaries with staff, resource family applicants and community resources.
• Maintain confidentiality as per HIPAA, state and Agency standards.
• Complete administrative paperwork (time sheets, mileage, time off requests, other expense reimbursements, weekly schedule, etc.) on time.
• Demonstrate sensitivity and responsiveness to cultural differences.
• Perform additional duties as assigned by Core Program Director or Recruitment Supervisor.

Education & Work Experience

• Bachelor’s Degree or two years’ experience in customer service/sales related work.
• Experience working with databases, CRM (Customer Relationship Management) and email software.
• Experience with joining or running meetings using tele-conferencing software, including Teams and Zoom
• Highly proficient computer skills including:  Microsoft Office Suite, Outlook, Word, Excel, PowerPoint and SharePoint.
• Flexibility to multi-task and prioritize in order to meet specified task deadlines.
• Customer service oriented and ability to respond to requests in a timely and prompt manner.
• Professional and polished approach in communicating with internal and external clients.
• Detail-oriented, ability to produce quality and accurate work.
• Exercise sound judgment in resolving concerns, funneling issues through proper chain of command and take proactive action where appropriate.
• Understanding of metrics and attention to meeting goals.
• Meets all state required conditions of employment as set forth by Community Care Licensing for a Licensed Community Care facility; i.e. Department of Justice (DOJ) Fingerprint and Child Abuse Index clearance, TB/Health Physical, valid California Driver’s License and clean driving record (Motor Vehicle Report) if required to drive for this position.

 Competencies:

•         Dependability/Reliability:

o   Follow through on commitments, producing timely work to required – or higher – standards, and team collaboration for successful job completion.

•         Flexibility:

o   Perform a wide range of tasks, responding to changes in direction and priorities, and accepting new challenges, responsibilities, and assignments.

•         Customer Service:

o   Anticipating, meeting and/or exceeding customer needs, wants, and expectations in accordance with high Agency standards

•         Attention to Detail:

o   Proficient organizational skills to monitor adherence to standards and actively check for accuracy of data received or generated before passing it on.

•         Teamwork:

o   Effectively and productively work with others. Building cooperation among individuals and offices, building rapport, sharing information and resources, and working to collaboratively achieve group goals and outcomes. 

Compensation: DOE

Benefits: Benefits:

Flexible Time Off

• 13 paid holidays along with 10 vacation and 10 sick days

Comprehensive Healthcare

• Medical, dental and vision plans
• A 100% fully employer paid (premium) medical and dental benefit plan
• TelaDoc® employer paid telehealth program

Flexible Spending Accounts

• Medical and dependent care plans

Retirement Savings

• 403(b) and 401(a) retirement plan with employer contributions

Income Protection

• Life, AD&D, and disability insurance
• Accident, critical illness, and hospital gap plan

Training and Advancement

• Ongoing training & development opportunities
• Advancement opportunities

Employee assistance program

• Free confidential crisis line 24/7 (365 days a year)
• Six (6) face-to-face or telephonic sessions per issue

Other Perks

• Commuter program and mileage reimbursement
• Employee recognition and discount programs
  
  

Aspira means hope. We are a network of people bringing hope forward. We look forward to learning what makes you passionate.